![]() If you’d like to receive a full Root Cause Analysis (RCA) report, please reach out to to request one. PDT on October 1, the majority of DNS records for the domain had refreshed, and connectivity to Slack returned to baseline levels. We’re grateful to the internet service providers and DNS community members who worked quickly to refresh records around the globe, improving conditions for many impacted users.īy around 8:49 a.m. When we rolled back the configuration, the problem was resolved for all affected customers. We traced this back to a recent configuration change. In the meantime, we reached out to third-party DNS resolvers to request they refresh the record for the domain, which would resolve the issue for Slack users on that DNS resolver. On January 25, 2023, from 2:41 PM PST to 6:17 PM PST, some customers may have experienced custom emojis failing to load. Jul 27, 2:57 AM PDT Users may be experiencing trouble with sending messages in Slack. We appreciate your patience in the meantime. We’re investigating and will let you know as soon as we know more. Users may be experiencing trouble with sending messages, using workflows and various other actions in Slack. Because some internet service providers and public resolvers persist records for up to 24 hours as a standard practice, the issue continued for a percentage of users. Slack is experiencing a systemwide issue. ![]() As a result, some third-party DNS resolvers failed to return records for the domain. on September 30, but some third-party DNS resolvers still expected the configuration to exist in our domain. Issue Summary: On Wednesday, November 2nd at 2:12 PM PST to 4:34 PM PST, some users were running into issues with publishing a workflow when using Workflow Builder. Please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux), and let us know if you continue to run into issues. A code change optimizing resource usage caused a core service to restart causing brief connectivity issues for a few users. Resources for real-time and historical information about the Slack service. We’ve identified the root cause and rolled out a fix. On from 11:15 PM PDT to around 11:58 PM PDT a small subset of users experienced trouble connecting to Slack and sending and receiving messages. Connecting Slack to Envoy will also update employees location status within Slack, making it easier for colleagues to know who is working on-site. Out of caution, we rolled back this configuration change at 10:02 a.m. Once the load was balanced and custom status processing had returned to normal, we deployed a fix to correct the issue with the database cluster migration, bringing capacity back to the expected level. A small number of third-party DNS resolvers did not properly interpret the change, causing some users to be unable to connect to Slack. PDT on September 30, we introduced a DNS (Domain Name System) configuration change to our domain, designed to improve the security of domain name lookups. This may have prevented access to the Slack desktop app, mobile app, or any websites under the domain.Īt 8:21 a.m. ![]() To ensure emails from Slack are successfully routed to the appropriate inbox. Our team determined this wasn't an issue caused by Slack, but a third-party email provider. PDT, some users were unable to load Slack. Issue Summary: On Sunday Mafrom 4:00pm PST to Ma1:51pm PST, some users weren't receiving sign-in codes, or the codes were delivered to their spam folder.
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